Privacy Policy
Last updated on 11th October 2024
At Muse Studios Consulting, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you book our events or interiors styling services online or otherwise engage with us. By using our website or services, you consent to the practices outlined in this policy.
1. How We Collect Your Information
We collect and process the following types of personal data in relation to our events styling services:
- Personal Identification Information: First and last name, title and date of birth
- Contact Information: email address, phone number, postal address
- Financial Information: Billing details such as credit/debit card information or bank account details, which are processed securely through our payment gateway.
- Communication: Correspondence with us through email, phone, or our website contact forms.
- Technical Data: IP address, browser type, and usage data related to your interaction with our website (for example, cookies and analytics).
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- Booking & Event Management: To process your event bookings, communicate with you about your event, and ensure we can deliver our services effectively.
- Payment Processing: To facilitate the payment of services through our secure payment gateway.
- Customer Support: To respond to inquiries, provide assistance, and address any issues or concerns you may have.
- Marketing: With your consent, we may send you promotional material, offers, and event-related updates. You can opt-out of marketing communications at any time.
- Website Analytics: To analyse website traffic, improve user experience, and ensure our site is functioning properly.
3. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with the following entities to provide our services:
- Service Providers: Third parties who assist us in operating our business, such as payment processors, hosting providers, and email service providers.
- Vendors and Suppliers: To arrange event-related services (e.g., venue coordination, decorators, caterers) as needed for the execution of your event.
- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
4. Data Security
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. This includes the use of secure server technology (SSL encryption), password protection, and restricted access to sensitive data within our organization.
However, no data transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
As a data subject, you have the following rights under applicable data protection laws:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You can request that we correct or update inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You can ask us to restrict the processing of your personal data in certain circumstances.
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation.
- Right to Data Portability: You may request to receive a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site. You can control or disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your personal data will be securely deleted or anonymized.
9. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete the information.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your rights, please contact us at: hello@muse-studios.co.uk