Terms & Conditions

Last updated on 11th October 2024

These Terms and Conditions (‘Terms’) govern your use of the website and services provided by The Events Muse or The Interiors Muse, trading under Muse Studios Consulting. By accessing or using our website [www.muse-studios.co.uk] and engaging with our consultancy Services, you agree to comply with these Terms.

>> Our Legal Terms

For the purposes of these Terms & Conditions:

Services refers to what we offer through our digital consultations and event planning and management
Terms refers to these Terms and Conditions
We are The Events Muse and The Interiors Muse, trading under Muse Studios Consulting (‘Company’, ‘us’ or ‘our’), a company within the United Kingdom.
Website means we operate www.muse-studios.co.uk (the ‘Site’), as well as the other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you’), and Muse Studios Consulting via The Events Muse or The Interiors Muse, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all these Legal Terms. If you do not agree with all of these legal terms, then you are expressly prohibited from using the services and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the ‘last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

>> Our Services

The Events Muse offers a professional events styling consultancy, as well as partial planning and full-service events management.

The Interiors Muse offers a professional interiors styling consultancy, for single or multiroom spaces. This includes residential as well as commercial properties.

Details of the services provided, including pricing and availability, are outlined on our website. Services may be subject to availability and specific terms as outlined in individual contracts with clients. Once moodboards have been shared after the 1:1 consultation, revisions and refunds are not accepted.

>> Client Responsibilities

When using our services, you agree to:

- Provide accurate and complete information when requested (e.g., contact details)

- Provide answers to the discovery survey that must be completed and shared with us ahead of your consultation

- Ensure that all communications and requests are made promptly to facilitate the smooth running of your project.

- Obtain any necessary permissions or approvals required for us to carry out our services (e.g., access to venues, permissions for using third-party services, etc.).

- Be responsible for any additional costs incurred beyond the scope of the agreed services

- Manage payments accordingly and within the payment policy parameters.

>> Payment Procedure

The Events Muse

1:1 digital consultations must take place in order to begin the creative process and gain the curation of moodboards. They can be booked (subject to availability) and paid for through the website’s booking form. Partial Planning and Full Service packages can later be decided on and booked (subject to availability) and will be invoiced separately. 1:1 digital consultation fees are already accounted for in the overall cost for both of these services.
Invoices for Partial Planning and Full Service will be issued at the start of service date and the agreement comes into existence on the date of signing.
Partial Planning or Full Service events require a non-refundable deposit that will be stated on the event quotation, and is required upon confirmation of the event booking. The booking deposit secures the event date and allows us to begin planning and securing necessary resources.
The Booking Deposit: as will be specified on the invoice, shall be paid by you to us on signing the agreement.
The Second Payment: as will be specified on the invoice, is spread out halfway through the event planning process.
The Final Payment: as will be specified on the invoice, is due no later than 30 days before the event date. If the event is booked within two weeks of the event date, the full amount is due upon booking.
Late Payment: Any outstanding payments not received by the stated due date will incur a late fee of 2% of the unpaid amount per week. This may also impact Services, putting event preparation on hold until the full outstanding balance, including any applicable late fees, is paid in full.
Additional Costs:
- Any additional services or expenses incurred beyond the initial scope of work (such as last-minute requests, overtime, or extra resources) will be invoiced separately and must be paid within 14 days of receiving the invoice.
- All additional charges will be approved by the client in writing before being incurred.

The Interiors Muse

1:1 digital consultations must take place in order to begin the creative process and gain the curation of moodboards. They can be booked (subject to availability) and paid for through the website’s booking form.

Payments made through our booking form for both The Events Muse and The Interiors Muse will be taken automatically in order to secure your appointment. They can be made via Debit or Credit Cards, Google Pay, Apple Pay and PayPal. All fees for payment processing (e.g., transaction fees) are the responsibility of the client.

Please refer to our cancellation policy for full details on refunds and incurred charges.

>> Cancellation Policy & Refunds

The Events Muse

Due to the nature of our Services, any consultation cancelled or rescheduled within 48 hours or less of the original appointment date shall result in an automatic charge of 50% of the overall fee. Consultations can be rescheduled or cancelled free of charge, providing more than 48 hours notice is given from the original appointment date. Any appointments rescheduled more than three times will also incur an automatic charge of 50% of the overall fee.

If the client cancels the event:

More than 12 weeks prior to the event: The client will receive a refund of 50% of the paid amount, minus the non-refundable deposit and initial consultation fee.
Less than 4 weeks prior to the event: No refunds will be issued, and the full amount is payable.

If the event is cancelled by the event management company due to unforeseen circumstances (e.g., force majeure), a full refund will be provided, or alternative arrangements may be made.

The Interiors Muse

Due to the nature of our Services, all consultations (once taken place) are non-refundable. Any consultations cancelled or rescheduled within 48 hours of the original appointment date will incur a 50% charge of the fee.

>> Limitation of Liability

To the fullest extent permitted by law, The Events Muse and The Interiors Muse, via Muse Studios Consulting, shall not be liable for:

- Any indirect, incidental, or consequential damages arising from the use of our services or website.

- Any loss, damage, or injury resulting from events beyond our control, such as delays, cancellations, or third-party failures.

- Any issues or claims resulting from incorrect or incomplete information provided by the client.

Our liability is limited to the amount paid for the services rendered in relation to the specific claim.

>> Intellectual Property

All content on our website and that of which is shared directly with you through our curations, including but not limited to text, images, logos, and designs, is the intellectual property of Muse Studios Consulting. You may not use, reproduce, or distribute any content from our website or curations without our prior written permission.

>> Privacy & Data

Your use of our website and services is governed by our Privacy Policy which explains how we collect, store, and protect your personal data. By using our services, you consent to the collection and processing of your data as described in our Privacy Policy.

Our Privacy Policy can be viewed here.

>> Amendments to Terms & Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to stay informed about any updates. Continued use of our website and services constitutes acceptance of the revised Terms.

>> Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

>> Force Majeure

We will not be held liable for any failure or delay in the performance of our services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or other unforeseen events.

>> Contact Us

If you have any questions about these Terms and Conditions, please contact us directly at: hello@muse-studios.co.uk